Operations Assistant Manager, Retail Mall

Reporting to the Centre Manager, we seek an energetic Operations Assistant Manager to join our team, contributing to the growth and visibility of our new retail malls in Putrajaya.

Key Responsibilities:

• Ensure smooth day-to-day mall operations with minimal disruptions and high service standards.
• Ensure the service areas, common spaces, and infrastructure in optimal condition.
• Ensure compliance with licensing requirements and safety regulations (e.g., OSHA).
• Establish safety protocols to reduce risks for tenants, visitors, and staff.
• Monitor operational and capital expenses, optimizing resource use to stay within budget.
• Act as the primary liaison for tenants, addressing inquiries, feedback, and operational issues.
• Oversee the staff for facilities, housekeeping, security, etc to meet operational needs.
• Develop preventive maintenance plans to extend facility lifespan and minimize costly repairs.
• Coordinate with vendors to meet contractual obligations and operational requirements.
• Oversee inventory, supplies, logistics, repairs, and maintenance within budget constraints.

Key Requirements:

• Diploma or Bachelor’s degree in Estate Management, Building, Mechanical & Electrical Engineering, or related field.
• Have a minimum of 3 to 5 years of working experience in handling commercial building, especially in mall management or retails operations.
• Familiar with building/retail mall maintenance work and regulations.
• Strong interpersonal and negotiation skills for building relationships with tenants, vendors, and sponsors.
• Proficient with MS Office, other Office applications and CAD software.
• Excellent written and verbal communication skills in English and Bahasa Malaysia.