Concierge

The Concierge ensures a smooth and pleasant experience for shoppers, commuters, and visitors at Destina Putrajaya.

Responsibilities:

• Act as the first point of contact for shoppers and commuters.
• Provide information on mall directory, tenants, amenities, and public transport (MRT/ERL/Bus).
• Manage lost & found items and assist customers in need, including elderly or disabled visitors.
• Maintain a clean, presentable, and fully functional concierge counter.
• Monitor mall ambience and report issues to Operations.
• Maintain logs, reports, and daily checklists.
• Assist in emergencies by guiding visitors and sharing safety information.
• Support mall promotions, gift redemptions, digital engagement, and events.

Requirements:

• SPM qualification and/or Certificate/Diploma in Hospitality, Tourism, Hotel, or Retail Management.
• Minimum 1 year of experience in customer service, hospitality, or retail.
• Fluent in Bahasa Malaysia and English; ability to speak additional languages is an added advantage.
• Pleasant, attentive, and confident in handling face-to-face and phone enquiries, including difficult situations.
• Willing to work on shifts, weekends, and public holidays.
• Basic computer skills (Microsoft Office).